More information will follow. Get Started If your computer is showing any of these symptoms , it may be infected with malware or a virus. Follow the instructions below to remove malware and viruses from your computer and close major security holes in your operating system. If you have difficulty at any point, contact the IT Help Center. If you suspect your university-owned computer is infected, STOP.
More information will follow. Get Started If your computer is showing any of these symptoms , it may be infected with malware or a virus. Follow the instructions below to remove malware and viruses from your computer and close major security holes in your operating system. If you have difficulty at any point, contact the IT Help Center. If you suspect your university-owned computer is infected, STOP. Do not attempt to remove the virus or shut down your computer.
Step 1: Your computer will not be connected to the network while you are disinfecting it, so you will not be able to access these files on the web.
Malwarebytes Note: You can also download an. When you burn this image to a CD, it produces a full copy of the IT Anti-virus CD from which you can install the software and updates you need to disinfect your computer.
Remember to print or save this document! Step 2: Disconnect your computer from the network Your computer should not be physically connected to a network e. Unplug the network cable from your computer and do not reconnect it until you have finished this process. From the search results, you should select Turn wireless communication on or off.
Turn the WiFi off. Step 3: This will bring up the System window. In the System window, select System protection from the left sidebar. In the System Protection window, under Protection Settings middle , select any drive where Protection is set to On, then click Configure.
Click OK. When prompted to confirm that you want to turn off system protection for this drive, click Yes. Click OK to close System Properties. Step 4: While holding the Shift key, press Restart. From here, a blue screen will appear with the title “Choose an option”. Choose Troubleshoot. From here, select Advanced options and go to Startup settings. The next screen will have a list of settings that you will be able to change when you boot.
Click Restart to reboot the machine and go to Safe Mode. Once the machine is rebooted, your boot options will be displayed. Press F4 to start your computer in Safe Mode. Install Malwarebytes Open the Malwarebytes install file mbam-setup. Follow the installation wizard instructions to install Malwarebytes’ Anti-Malware. For detailed information, see our Malwarebytes installation and scanning instructions Scan for Malware Open Malwarebytes’ Anti-Malware and click the Scanner tab.
On the Scanner tab, select Perform quick scan, then click Scan. If Malwarebytes detects a suspicious file, it will place it in quarantine. After the scan is complete, click the Quarantine tab and review the threats Malwarebytes detected.
To delete a malware program, select its name and click Delete. Step 5: While the computer is starting, if you are prompted to select a boot option, select Start Windows Normally, and press Enter. Open McAfee-UMass. For detailed information, see our Endpoint Security installation and scanning instructions. Start your computer in safe mode Restart your computer.
While the computer is starting, press F8 repeatedly until you see the Advanced Boot Options menu. If you see the Windows startup logo, restart your computer and try again. Endpoint Security will begin scanning your computer for viruses and malware.
This will take some time, but it is important that you make sure the viruses have been removed. Take note of the names of any viruses found during your scan. Step 6: In the System window, in the left pane, click System protection. The System Properties window will open with the System Protection tab selected. In the System Protection window, under Protection Settings middle , select the backup drive you want to enable, then click Configure.
Click OK twice. Step 7: Reconnect your computer to the network Connect the network cable to your computer. To reconnect to a wireless network: Press Windows Key and start typing Wireless. From the search results, select Turn wireless communication on or off. Turn the WiFi on. Step 8: Under Important Updates, you can select the option that you want. You may choose to Install updates automatically, then under Install New Updates, select a schedule for when the updates will take place.
You will return to the Windows Update screen, and your machine will be set up to download and install updates automatically.
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